Refund Policy

At Elly Amai, we are committed to delivering products of exceptional quality. Due to the highly perishable and delicate nature of our fruit, all orders must be inspected immediately upon delivery.

If your order arrives damaged, compromised, or not up to our standards, you must contact us within 24 hours of confirmed delivery so we can properly evaluate the issue.

To submit a request, please email office@ellyamai.com with:

Your order number
Clear photos of the product and packaging
A brief description of the issue

Review & Resolution

All requests are reviewed on a case-by-case basis. Once evaluated, we will determine the appropriate resolution, which may include a replacement, refund, or store credit.

Our goal is to resolve all issues in a manner consistent with the quality and care that defines Elly Amai.

Eligibility Requirements

To ensure fairness and maintain product integrity, the following conditions apply:

Requests must be submitted within 24 hours of delivery
Photo documentation is required for all claims
Items that have been significantly consumed, altered, or discarded prior to documentation may not be eligible
Improper handling or storage after delivery may affect eligibility

Additional Information

Requests submitted outside of the 24-hour window may not be eligible for review
We reserve the right to deny any request that does not meet the above criteria

Our Commitment

We take great pride in the quality of our products and the experience we provide. If something falls short, we are committed to addressing it thoughtfully and promptly.